Product quality is excellent, and apparent immediately upon opening the box. Also, I chose to work directly with the company, and they were great. I had a unique situation where I couldn't use the company mount on my Jeep (due to having a plow mount already), so I provided dimensions for my Jeep's D-rings (see attached picture) and the company made a custom fit mount. If I recall correctly, I don't think there was even an extra cost for customizing the mount. I didn't really have any problems, but I know the company would have been super supportive if I had needed anything. The connection system is very well designed, and easy to align. My sixteen year old son typically does the connection both ways 100% himself. After it is connected, there is a connection for the lighting, one to activate the brakes, and one as a safety that will lock the tow vehicle's brake if it someone got loose. Last year was the first towing our Jeep Unlimited. We towed from CT to the rockies, spent two months cruising around the Rocky Mountains, and then towed back from UT to CT again. We've been doing these trips for five years now, but this is the first time we towed a vehicle -- it was a massive improvement for the trip. I definitely recommend based on quality, connection design, and company support.